Taking the mystery out of spelling, grammar and punctuation
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Dealing with common mistakes
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Working with a checklist of correct grammar usage
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Knowing when and how to use an automatic spell checker
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Using punctuation effectively
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Asking an employee to check your spelling, grammar, punctuation
Editing and revising
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Understanding the editing and rewriting process
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Reviewing the project
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Reading on screen vs. on paper
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Paragraphing
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Knowing how far to edit
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Being persuasive
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Using time to reflect before reviewing and revising again
Writing for special applications
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E-mail and memos
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Business reports and white papers
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Business letters
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Instructions and procedures
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Marketing collateral
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Web site content
Mentoring others
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Identifying weaknesses in your employees’ writing
Introduction
- Defining business writing
- Understanding what it means to “upgrade” your writing
What to do before you write
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Identifying the purpose and format
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Getting in the “write” frame of mind
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Fighting writer’s block
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Knowing your readers and understanding their needs
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Working with a deadline
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Creating a plan
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Creating a list of topics
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Gathering and organizing the information you need
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Developing and revising your plan or outline
Writing the project
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Writing for understanding
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Introducing your main point
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Building the inverted pyramid
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Being clear, concise and accurate
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Using active voice and positive phrasing
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Using bullet-based and numbered lists
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Being tactful, thoughtful and sensitive
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Weaving your research effectively
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Understanding company policies
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Persuading your readers and motivating them to action
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Enhancing the design
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Ensuring the correct tone
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Summarizing your points and asking for action
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Completing the first draft